Please note that subscriptions will be autocharged to your card unless cancelled. To cancel an ongoing subscription, please contact customer services on 0118 338 0939.

When you purchase an E-book from Thames Publishing Services Ltd, you will be emailed (instantly) a download link to a pdf file.

The UK Consumer Rights Act gives consumers protection when it comes to digital downloads that fail to work (i.e. are corrupt). Consumers are entitled to a repair or replacement if the digital content is faulty. In the unlikely event that our pdf is faulty, we will replace the pdf file. Please note that you need an up-to-date pdf reader to view our pdf files.

Under the UK Consumer Contracts Regulations, digital downloads are neither goods nor services. If you download our book(s) within 14 days of buying it, you give your consent to waive the 14 day cooling-off period. In other words, when you purchase an E-book from Thames Publishing Services Ltd, you can ask for a refund within 14 days, provided that you have not downloaded it yet. No refund will be given once you have downloaded a pdf file.

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